Full Delivery and Returns information
International orders take approximately 10 days. You may also be charged customs duties which you are responsible for.
What's About Town cannot be held responsible if a customer enters an incomplete address and their order is returned to us or lost. What's About Town will refund the value of your order less the postage and packaging.
If your product is damaged in transit, please contact us immediately at firstname.lastname@example.org where we will give you clear instructions on what to do next.
What’s About Town hopes your are completely satisfied with your purchase, however if upon delivery any of your items are just not suitable and you are not 100% satisfied with your purchase you are entitled to a full refund if reported within 14 days of receiving the goods (This exludes pierced earrings, makeup and underwear). International customers have 22 days after receiving the goods. We will replace faulty items free of charge.
If goods are being returned for an exchange for different size, item or colour, What’s About Town will send these out free of charge.
We will not be able to accept your return without your returns form in your package unless you have spoken to our customer service team.
All products to be returned must be with their original packaging with tags attached and be in an unworn condition. Goods that are not returned in their original packaging with tags and stickers removed and show signs of being worn are refunded at the discretion of What’s About Town and may have a 10% deduction or be returned back to the customer.
We will not refund pierced earrings, underwear, contact lenses or make up.
Discounts will be taken into consideration on all refunds and on special offers such as By One Get One Free, returns must include all qualifying items for a refund.
Please make sure the goods are packaged securely, protecting the goods from damage while in transit and in their original packaging. We strongly recommend that you return the goods by registered post or get a proof of posting as we regret that we cannot be held responsible for non-delivery of returned goods.
What’s About Town is not liable for loss or damage to returned goods lost in transit.
All refunds will be made within 28 days of the date of receipt of returned goods. We will only refund the original credit card or PayPal account and not refund any customs duties from International orders or original postage costs.
International Customers - If you are returning an item for a refund or exchange then the cost of returning the item to us is your responsibility. You must also put RETURNS clearly on the outside of the package to avoid duty charges being deducted
If you have any queries call Customer Services on 01344 842558 between 9.30am and 5pm Monday to Friday.