Returns Policy

We are sure you will be happy with your purchase. However, should you feel it necessary to return an item; please contact us at returns@whatsabouttown.com

All purchases at whatsabouttown.com are covered by our 14 day unconditional money-back guarantee. With the exception of pierced earrings due to hygiene reasons.

If for any reason you are unhappy with any product you have purchased from us, you may return it for a full refund (less any delivery charges) as long as the items being returned to us are in their original condition, including tags attached and packaging.

Any voucher discounts will also be deducted.

To return an item you need to email us at returns@whatsabouttown.com. We will then email you an authorisation code/form. Please complete this and include it in your returns parcel. This ensures we have all the information necessary to process your request quickly.

Faulty Item

In the rare case that you receive a damaged or faulty item you must notify What’s About Town Ltd at returns@whatsabouttown.com within 3 days of receipt of the item. In this email please quote: Your Name and Address, Contact Number, Order number, Details of the product, Reason for return and whether you would like a refund or a replacement.

Wrong Item

In the rare case that you receive the wrong item you must notify What’s About Town Ltd at returns@whatsabouttown.com within 3 days of receipt of the item. In this email please quote: Your Name and Address, Contact Number, Order number, Details of the product, Reason for return and whether you would like a refund or a replacement.

Discount codes & vouchers

If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

Please note

• We strongly recommend you obtain a free 'Certificate of Posting' from the Post Office, as What’s About Town Ltd cannot accept responsibility for returns lost in transit. The cost of returning the item to us is your responsibility.
• You might want to send the goods Recorded Delivery. We will refund this charge if the goods are faulty or we were at fault.
• Once we receive the goods back, What's About Town Ltd will then refund your card, allow you to exchange the items for something else or issue you with a credit code for the same value.

Please complete the form on the back of your invoice and send both the invoice and parcel to:

What’s About Town Ltd Returns
Hillcrest House
27 Danes Way
Oxshott
Surrey
KT22 0LU

This returns policy does not affect your statutory rights.